FREE PDF QUIZ 2025 PEOPLECERT ITIL-4-SPECIALIST-HIGH-VELOCITY-IT: ITIL 4 SPECIALIST: HIGH-VELOCITY IT EXAM PERFECT PASS4SURE STUDY MATERIALS

Free PDF Quiz 2025 Peoplecert ITIL-4-Specialist-High-velocity-IT: ITIL 4 Specialist: High-velocity IT Exam Perfect Pass4sure Study Materials

Free PDF Quiz 2025 Peoplecert ITIL-4-Specialist-High-velocity-IT: ITIL 4 Specialist: High-velocity IT Exam Perfect Pass4sure Study Materials

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

TopicDetails
Topic 1
  • ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 2
  • Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 3
  • High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 4
  • Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 5
  • Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q67-Q72):

NEW QUESTION # 67
A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.
Which is the BEST thing the service provider can do about this?

  • A. Identify ways to improve service levels, and discuss the cost of these improvements with the customers
  • B. Focus on technical excellence to further improve services
  • C. Analyze customer feedback to understand and address unmet expectations
  • D. Provide additional training to customers on using the service

Answer: A


NEW QUESTION # 68
An organization is encouraging its staff to work from home instead of the office. This has caused changes to how and when users access services.
Which aspect of 'managing demand and opportunities' would provide a better understanding of this situation?

  • A. Analyzing patterns of business activity
  • B. Creating new service level agreements
  • C. Monitoring service availability
  • D. Implementing resource optimization tools

Answer: C


NEW QUESTION # 69
A service provider has built a 'collaborative relationship' with a customer.
Which activities are they MOST LIKELY to use to validate the services that are provided?

  • A. Continual tracking and analysis of the outcomes, costs, and risks
  • B. Review of costs of service provider technology upgrades
  • C. Joint service reviews of achievements of service targets
  • D. Ad-hoc joint service reviews of costs and benefits

Answer: C


NEW QUESTION # 70
Which statement about service requests is CORRECT?

  • A. Service requests are only applicable for IT-related needs
  • B. Service requests are always handled as incidents
  • C. Service requests require approval from senior management
  • D. Service requests are submitted via agreed channels

Answer: D


NEW QUESTION # 71
An organization works in a highly regulated industry. A new regulation has been introduced that requires additional information to be recorded about users each time the service desk logs an incident in the service logging tool. They want to put controls in place to ensure that the regulation is followed.
Which is the BEST approach?

  • A. Ensure that the service desk staff are aware of the new regulation, and continue to use existing reports of service desk activity
  • B. Update the logging tool to ensure that all fields must be completed for every incident record, and produce daily reports of all service desk activity
  • C. Update the logging tool to ensure that the minimum data required by the regulation is always recorded, and report on any deviations
  • D. Ensure that the service desk staff are aware of the new regulation and let them decide what data to record and produce reports when requested

Answer: C


NEW QUESTION # 72
......

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